Cancellation and Refund

This Cancellation and Refund Policy is issued by SHRI J P PHARMA, a proprietorship concern incorporated under the laws of India, operating the website www.shop.easyaidmedical.com. By using our website and placing an order, you agree to the terms set forth below.

1.     Order Cancellation

a.     Orders placed shall be processed and dispatched within 2–4 business days, subject to product availability, order volume, and other operational considerations.

b.     Pre-Dispatch Cancellation- Customers may request cancellation of their order before it has been dispatched. To initiate a cancellation, please contact our customer support team immediately with your order details.

c.      Post-Dispatch Cancellation: - Once an order has been dispatched, it cannot be cancelled. You will receive shipment confirmation with tracking details once your order is on its way.

2.     Refunds

a.     Eligibility for Refund-

                                                    i.     If the order is cancelled by the customer before dispatch.

                                                   ii.     If the order is cancelled by us due to unavailability of the product or unforeseen circumstances.

                                                 iii.     If you receive a defective or incorrect item, subject to verification by our team.

b.     Refund Process

                                                    i.     Refunds, where applicable, will be processed to the original payment method used at the time of purchase.

                                                   ii.     Please allow 7 business days for the refund to reflect in your account, depending on your bank or payment provider.

c.      Non-Refundable Situations

                                                    i.     Orders cancelled after dispatch are not eligible for a refund.

                                                   ii.     Products returned without prior authorization or not in their original condition and packaging will not be eligible for a refund.

                                                 iii.     No refunds will be issued for items damaged due to misuse or neglect.

3.     Return and Exchange

a.     Returns: We do not accept returns unless the product received is defective, damaged, or incorrect. In such cases, please notify us within 48 hours of delivery, providing order details and photographic evidence.

b.     Exchanges: Exchanges are subject to availability and are only offered for defective or incorrect items. If an exchange is not possible, a refund or store credit may be provided at our discretion.

4.     Process for Cancellation, Return, or Refund

a.     To request a cancellation, return, or refund, please contact our customer support at customer.easyaid@gmail.com.

b.     Provide your order number, reason for the request, and supporting documentation (if applicable).

c.      Our team will review your request and communicate the next steps.

5.     General Provisions

a.     We reserve the right to refuse any cancellation, return, or refund request that does not comply with this Policy.

b.     This Policy is subject to change without prior notice. Please review this page periodically for updates.

c.      By placing an order on our website, you acknowledge that you have read, understood, and agreed to our Cancellation and Refund Policy. If you do not agree with any part of the policy, please do not proceed with the purchase.

6.     Contact Information

For any queries regarding cancellations or refunds, please contact us at: Email: customer.easyaid@gmail.com

By placing an order on our website, you acknowledge and agree to this Cancellation and Refund Policy. If you do not agree with any part of this Policy, please refrain from making a purchase.