Return & Refunds

Thank you for shopping with us. We are committed to providing you with quality products and a transparent, fair shopping experience. Please read our Return & Refund Policy carefully before making a purchase. 

1.      Cancellations

a.     Orders may be cancelled before they are dispatched. To request a cancellation, please contact our customer support as soon as possible.

b.     Once an order has been shipped, it cannot be cancelled.

2.     Returns

We do not accept returns at this time. Please review all product details and descriptions carefully before placing your order. If you have questions about a product, contact our support team before purchasing.

3.     Exchanges

We offer exchanges for domestic orders under the following conditions:

·       The item must be unused, in its original packaging, and with all tags attached.

·       Exchange requests must be made within 2 days of delivery.

·       Only one exchange per order is permitted.

·       Exchanges are subject to product availability. If the requested item is unavailable, store credit may be offered at our discretion.

·       Shipping costs for returning the item for exchange are the responsibility of the customer, unless the item received was defective or incorrect.

4.     How to Request an Exchange:

a.     Contact our customer support at customer.easyaid@gmail.com.

b.     Provide your order number, details of the item to be exchanged, and reason for the exchange.

c.      Our team will guide you through the process and provide the return address.

5.     Refunds

a.     Refunds are not offered for returned items, as we do not accept returns.

b.     In the rare event that you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will assess the issue and, if applicable, arrange an exchange or issue store credit.

6.      Non-Exchangeable Items

a.     Items that have been used, damaged after delivery, or are missing original packaging/tags are not eligible for exchange.

b.     Certain products, such as personal care items, perishable goods, or custom orders, may be non-exchangeable due to hygiene or other reasons. Please refer to individual product pages for specific information.

7.     Shipping Costs

a.     Customers are responsible for shipping costs associated with exchanges

b.     We recommend using a trackable shipping service for all returns/exchanges. We are not responsible for items lost in transit.

8.     Contact Us

If you have any questions about our Return & Refund Policy, please contact our customer support at customer.easyaid@gmail.com. We are here to assist you.

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.

Note: This policy is designed to provide clarity and transparency regarding your rights and obligations as a customer. For any exceptions or special circumstances, please contact us directly

9.     Third Party Products and Manufactures Support

Kindly note that certain products available may be manufactured by third party. You acknowledge that the website does not assume responsibility for the quality, warranty or performance of such products as manufactured by a third party. Any issue/query/grievance related to such products shall be directed to the respective manufacturer’s customer care or service centre, as applicable for products manufactured or marketed by our website, Users may contact our customer support team via email address or contact number provided with the product or on our website.