Shipping and Delivery
This Shipping and Delivery Policy governs the shipment and delivery of products purchased (“we,” “us,” or “our”) through our website www.shop.easyaidmedical.com. By placing an order, you agree to the terms outlined below.
1. Order Processing
a. Orders are processed during regular business hours 11 AM – 6 PM, excluding weekends and public holidays.
b. After your order is placed, you will receive an order confirmation email or message with your order details.
c. We strive to process and dispatch all orders promptly; however, processing times may vary depending on product availability and order volume.
2. Shipping Methods and Partners
a. We partner exclusively with third-party courier service providers for all deliveries.
b. Orders are shipped only to domestic addresses and pin codes approved by our courier partners. If your pin code is not serviceable, you will be notified at checkout or contacted by our support team.
c. We do not currently offer international shipping.
3. Shipping Charges
a. The prices displayed for all products on our website are inclusive of applicable taxes, duties, and charges, unless explicitly stated otherwise. The price shown at the time of checkout represents the final payable amount by the User, and no additional charges shall be levied thereafter, except for any applicable delivery or handling charges (if any), which shall be clearly disclosed before payment. The Website reserves the right to modify product prices at any time without prior notice; however, such changes shall not affect orders already confirmed.
b. Shipping charges, if applicable, are calculated at checkout and displayed prior to order confirmation.
c. IF any additional local taxes, duties, or fees imposed by authorities are the responsibility of the customer if needed and will be shown before checkout.
4. Delivery Timelines
a. Estimated delivery times are provided at checkout and may vary based on your location and courier partner availability.
b. While we endeavour to deliver within the estimated timeframe, delivery dates are not guaranteed and may be affected by factors outside our control, including but not limited to courier delays, weather, or regulatory restrictions.
c. Delivery timelines may be affected by events beyond control of the third-party service providers or website You acknowledge that in such events the website is not liable for any delays and has no liability to indemnify any user.
5. Shipping Restrictions
a. We do not ship to pin codes or addresses outside the serviceable network of our courier partners.
b. Orders with incomplete, incorrect, or unserviceable addresses may be delayed or cancelled.
6. Order Tracking
a. Once your order is dispatched, you will receive a shipment confirmation email with a tracking number and instructions to monitor your delivery status.
7. Damaged, Lost, or Missing Packages
a. If your order arrives damaged, or if you believe your package is lost or missing, please contact our customer support within 48 hours of the expected delivery date.
b. Once an order is dispatched, it is handed over to a third-party logistics provider for delivery. While we make reasonable efforts to ensure timely and secure delivery, we shall not be held liable for any loss, theft, or mis-delivery of packages caused by the actions, omissions, or negligence of the third-party courier or shipping agency. Any claims relating to missing or undelivered packages must be directed to the concerned third-party service provider.
c. Provide your order number and relevant details. We will coordinate with our courier partners to investigate and, if appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
8. Customer Responsibilities
a. Please ensure that the shipping address and contact information provided at checkout are accurate and complete.
b. If a delivery attempt fails due to incorrect address details or unavailability of the recipient, additional delivery attempts may be made at our discretion. Additional charges may apply for repeated attempts or address corrections.
9. Policy Updates
We reserve the right to update or modify this Policy at any time without prior notice. Changes will be effective upon posting to the Website. Please review this page periodically for updates
10. Contact Information
For any questions or concerns regarding shipping and delivery, please contact our customer support at customer.easyaid@gmail.com.
By placing an order on our website, you acknowledge and agree to this Shipping and Delivery Policy. If you do not agree with any part of this Policy, please refrain from making a purchase.